Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.kidscreations.co.za. If you have any questions, please contact our customer service team on +27 (0) 64 872 2607 or info@kidscreations.co.za.

Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at checkout.

• Postnet to Postnet
• Door to Door Delivery
  
  

Delivery Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be dispatched the next working day.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.